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FAQ

In this section you will find answers to frequently asked questions, as well as more information about our services. If your concern is not resolved after consulting this website, please contact us through our contact page.

 

  What does Klueng Engineering do?

  Why choose Klueng's services?

  How does the Continuity Bonus system work?

  How does the Reference Bonus system work?

  How to send large files to Klueng Engineering?

  How are supplied the results?

  What results are supplied?

 

FAQ's de consultora en ingeniería, consultoría en ingeniería mecánica y elementos finitos

 

FEM Consulting  What does Klueng Engineering do?

Klueng Engineering provides solutions through its consulting services in mechanical engineering, consulting in finite element simulation (structural and plastic injection) and CAD services.

 

  Why Choose Klueng's services?

Klueng Engineering is a different alternative for consulting services because it is formed by working professionals in different types of industries, in constant evolution, with a commitment to start projects only where our experience be considered appropriate to guarantee the results required for a quality engineering work.

 

  How does the Continuity Bonus system work?

The Continuity Bonus system consists of provide 20 hours of service WITHOUT CHARGE for every 100 hours of contracted service, equivalent to a 20% discount to customers who require services continuously.

Particularities of the Continuity Bonus:

- Can only be applied a bonus of 20 hours per project.

- If the project in what the bonus is going to be applied is less than 20 hours, the bonus will be consumed completely.

- The Continuity Bonus has a fixed amount of 20 hours, can't be split or proportional to the contracted hours. Every 100 hours contracted, the customer will be awarded with a bonus of 20 hours that may be used in the next project.

- Valid for 1 year.

- Not applicable in conjunction with the Reference Bonus (See below).

 

  How does the Reference Bonus system work?

The Reference Bonus system consists of give a discount of 20% on the total of the next service contracted (unlimited) to customers who recommend our services.

Particularities of the Reference Bonus:

- The benefit will be given once accredited the payment for the service provided to the new customer referral.

- Only one bonus may be applied per project.

- Valid for 1 year.

- Not applicable in conjunction with the Continuity Bonus (See above).

 

  How to send large files to Klueng Engineering?

If necessary to send large files, an exclusive FTP account will be open for each customer where you can do the upload / download of the files necessaries to do the service. Instructions will be sent to the customer by email when necessary.

 

  How are supplied the results?

Generally the results are given in the form of digital presentations or reports (PDF or others), in agreement with the client. In the case of CAD services all the material generated is given to the client. In all the cases, the information provided is complete, for the integral interpretation of the service provided.

 

  What results are supplied?

The given results are detailed in each quotation, they are chosen depending on the objetive of the service. Always enough information are given to interpret the service completely, with a description of the problem to be solved, the steps taken in the development of the service, the application limits, the results obtained, the conclusions and/or suggestions to solve or improve the case in study.

 

More questions? Contact us!

 

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